Working with leading consumer brands & destinations
Working with leading consumer brands & destinations
Working with leading consumer brands & destinations
Working with leading consumer brands & destinations
Working with leading consumer brands & destinations
Working with leading consumer brands & destinations
Working with leading consumer brands & destinations

First Retail Group are experts in developing potential, driving performance & managing risk - advising & enabling consumer-facing sectors including retail, hospitality, healthcare, services & tourism.

Chris Wilkinson
Managing Director

We’re experienced retail consultants and strategists. First Retail Group’s skilled and innovative experts combine insight and knowledge to identify and develop potential, drive commercial performance and navigate risk.

Our work translates opportunities into clearly defined strategies and implementation with expertise at bringing everyone on the journey – building collaboration and achieving successful, enduring, outcomes.

Who We Work With

Our award-winning services proudly support the success of progressive consumer-facing organisations, brands, experiences and destinations.

We’re trusted to deliver performance solutions by leading retailers, franchisors, healthcare providers, airports, hospitality and tourism operators, museums, property and shopping centre owners, and government agencies in New Zealand, Australia, the UK & Pacific Islands. 

Retail experts NZ

Our Approach

Success-driven – we’re known for expertise, smart thinking, connection, the ability to unpack complexity and a relentless focus on results.

With a skilled, multidisciplinary team and agile, responsive culture, we support projects from inception to end. Our strategy and enablement projects deliver quick wins as well as medium and longer-term performance improvements.

Retail consultancy nz

Experience

First Retail Group’s specialists have extensive commercial and marketplace knowledge along with close understanding of consumer behaviour, market and industry trends. 

We bring experience and analysis-led strategy to projects – helping interpret opportunity and address challenges through recommendations and solutions to deliver effective change.

Retail property strategy nz

Projects

Our clients’ are focused on maximising potential from their investments, marketplace and people. We’re there to help achieve these goals.

From performance development and customer experience programmes to stakeholder engagement and city centre retail strategies, our work is supporting success in a wide range of sectors with diverse needs and objectives.

Ready to Help

Talk with us about retail strategy, commercial performance development, consumer insight, customer experience, stakeholder engagement and project enablement solutions. Our team can support requirements in person or remotely. Learn more about how we can support your goals.

COVID-19 Response & Recovery

Immediate solutions to support businesses, consumer destinations, town and city centres