First Retail Group are complete solution providers with recognised, end-to-end capability in developing and enabling organisational change and driving commercial performance.
Our Services can execute and deliver a diverse range of projects – helping achieve measurable improvement in people and service culture, stakeholder engagement, economic return, property portfolio needs or specialist requirements. We’re trusted by private and public sector organisations to deliver often complex and sensitive projects empathetically and efficiently.
We’re recognised as leaders in developing and enabling solutions for success and endurance across consumer-facing sectors including: retail, hospitality, healthcare, leisure and tourism. Combining extensive commercial experience, marketplace knowledge and performance data we work to identify opportunities then develop and enable planning that realises clients’ objectives.
Working with corporates, private and public organisations, our award-winning strategy work has included market development, business growth and transformation, recovery and resilience, town, city and shopping centres and more.
- Project Management
- Change Management
- Stakeholder Engagement
- Performance Management
- Customer Experience & Quality Monitoring