First Retail Group are complete solution providers with recognised, end-to-end capability in developing and enabling organisational change and driving commercial performance.
Our services can execute and deliver a diverse range of projects – helping achieve measurable improvement in people and service culture, stakeholder engagement, economic return, property portfolio needs or specialist requirements.
We’re trusted by private and public sector organisations to deliver often complex and sensitive projects empathetically and efficiently.
We’re recognised as leaders in developing and enabling solutions for success and endurance across consumer-facing sectors including: retail, hospitality, healthcare, leisure and tourism. Combining extensive commercial experience, marketplace knowledge and performance data we work to identify opportunities then develop and enable planning that realises clients’ objectives.
Working with corporates, private and public organisations, our award-winning strategy work has included market development, business growth and transformation, recovery and resilience, town, city and shopping centres and more.
With decades of practical experience, we understand the fundamentals of people, operational and commercial performance – and how best to apply these across a broad range of organisations.
Our collaborative approach enables us to work closely within your business, alongside supply and property partners vital in success – and your marketplace – helping interpret potential, and understand challenges. We’ll map strategies for measurable improvement – supporting change and transformation in your people, processes and delivery.
We support a wide range of retail property project needs including analysis, network growth, divestment and other specialist tasks associated with store portfolios and shopping centres.
Working in collaboration with architects, interior designers and leasing agents, our services bring together specialist skills and resources to meet the needs, budgets and outcomes of property owners, developers, occupiers and financiers.
- Project Management
- Change Management
- Stakeholder Engagement
- Performance Management
- Customer Experience & Quality Monitoring