Retail consulting

Retail Strategy

Enabling consumer-facing organisations across a diverse range of categories to develop potential in their marketplaces, drive performance and skillfully navigate risk.

Experience-led Solutions

First Retail Group are experienced retail strategists with a global perspective. We leverage our extensive market and industry knowledge and deep understanding of consumer behaviour, trends and technology to unlock opportunities, drive commercial performance, and help navigate challenges across diverse retail categories and sectors.

Trusted by Industry Leaders and Innovators:

Our award-winning approach and culture has earned the trust and recognition of progressive retailers, e-tailers, franchisors, property owners, and government organisations. We focus on delivering sustainable strategies for responsiveness, diversification, growth and efficiencies that build performance and resilience.

Global Reach, Local Focus:

We partner with organisations of all sizes, from private ventures to major corporations and local and central governments across various regions including New Zealand, Australia, the UK and beyond. Our international experience and understanding of shopper and market trends allow us to tailor solutions to your specific needs.

What Makes Us Different?

We translate knowledge and insight into actionable strategies that empower your organisation to thrive. We help your organisation achieve commercial success and long-term sustainability, through strategy and implementation solutions developed to support your needs, timeframe and budget.

Talk to us about retail strategy solutions

Customer Insight and Experience

Retail Strategy Services

Analysis

Market Dynamics:

  • Consumer & Market Trends
  • Opportunity Insights
  • Category Analysis
  • Competition Tracking

Opportunity Insights:

  • Consumer Behaviour
  • Customer Experience
  • Customer Journey Mapping
  • Location Intelligence
  • Public Life Assessment

Retail Strategy

Performance Solutions:

  • Growth & Profitability
  • Omnichannel Planning
  • Operational Efficiency
  • Process & Systemisation
  • Location Optimisation
  • Risk Mitigation

Customer Experience:

  • Experience Culture 
  • Customer Goodwill

Gain Competitive Edge:

  • Market Positioning
  • Innovation & Diversification
  • Differentiation Strategies
  • Technology Integration 

Enablement

Building Success:

  • Cultural Shift
  • Change Management
  • Embedding Improvement 

Driving Transformation:

  • Change Management
  • Project Management & Delivery
  • Sustainability Solutions

Our work