Retail consulting

Project Delivery

We help customer-focused brands and destinations to understand shopper sentiment, potential audiences, attract visitation, boost spend & gain customer advocacy

From Vision to Impact: Delivering Successful Projects

First Retail Group: Your Project Delivery Partner

Turning your vision into reality requires a skilled and trusted partner. First Retail Group provides complete project delivery solutions, guiding your initiatives from inception, through research and strategy to successful completion.

We Deliver More Than Projects, We Deliver Results:

Our comprehensive project management and delivery services address a wide range of needs, including:

  • People & Service Culture Enhancement
  • Stakeholder Insights and Engagement
  • Customer Experience and Journey Mapping
  • Market Research and Analysis
  • Performance Development
  • Specialist Project Requirements

We pride ourselves on our ability to navigate complex projects with empathy and efficiency. Both private and public sector organisations trust us to deliver impactful results.

Our Project Delivery Toolbox:

  • Expert Project Management
  • Facilitation & Collaboration Tools
  • Effective Change Management Strategies
  • Stakeholder Engagement Expertise
  • Performance Management Frameworks
  • Customer Experience & Quality Monitoring

Talk to us about project delivery solutions

Customer Insight and Experience

Project Delivery Services

Analysis

Market Dynamics:

  • Consumer & Market Trends
  • Opportunity Insights
  • Category Analysis
  • Competition Tracking

Opportunity Insights:

  • Consumer Behaviour
  • Customer Experience
  • Customer Journey Mapping
  • Location Intelligence
  • Public Life Assessment

Retail Strategy

Performance Solutions:

  • Growth & Profitability
  • Omnichannel Planning
  • Operational Efficiency
  • Process & Systemisation
  • Location Optimisation
  • Risk Mitigation

Customer Experience:

  • Experience Culture 
  • Customer Goodwill

Gain Competitive Edge:

  • Market Positioning
  • Innovation & Diversification
  • Differentiation Strategies
  • Technology Integration 

Enablement

Building Success:

  • Cultural Shift
  • Change Management
  • Embedding Improvement 

Driving Transformation:

  • Change Management
  • Project Management & Delivery
  • Sustainability Solutions

Our work