Retail consulting

Health & Wellness

Strategies to enhance customer experience and improve commercial performance for progressive health & wellness retail and professional service organisations

Expertise in Health & Wellness

Thrive in a Dynamic Market

First Retail Group is your trusted partner for navigating the ever-evolving landscape of health and wellness retail and services. Our team of experienced strategists brings deep industry knowledge to unlock the full potential of your pharmacy, natural health, dental, or health service offering.

Empowering Growth & Success

We leverage extensive market research, consumer behaviour insights, and cutting-edge technology trends to develop strategies for:

  • Enhanced Experience: Seamless customer journies that prioritise convenience, personalised care, and a welcoming environment.
  • Strategic Product Assortment: Optimise product and service offerings to meet the evolving needs of your audience.
  • Ahead of the Curve.  Capitalise on emerging health & wellness trends.
  • Operational Excellence: Implement best practices to streamline operations, maximise efficiency, and drive profitability.
  • Omnichannel: Embrace a seamless blend of online and offline channels to enhance customer engagement and expand reach.
  • Data-Driven Decision Making: Gain actionable insights from data analysis to make informed decisions for long-term success.

Trusted by Industry Leaders

Our award-winning approach has earned the trust of leading health and wellness retailers, practitioners, and service providers. We partner with organisations of all sizes, from independent businesses to established corporations, to deliver sustainable growth and innovation.

Global Expertise, Local Focus

Our diverse team combines a global perspective with a deep understanding of local markets and trends. We tailor our strategies to your specific needs, location, and target audience, ensuring a comprehensive and relevant approach.

What Makes Us Different?

We translate complex trends and data into actionable strategies that empower you to thrive. We work collaboratively with you to develop and implement solutions that fit your unique goals, timeline, and budget.

Let’s unlock the full potential of your health and wellness retail business.

Let's unlock the full potential of your health and wellness offering.

Campus Retail Strategy

Insight & Analysis

Market Dynamics:

  • Consumer & Market Trends
  • Opportunity Insights
  • Category Analysis
  • Competition Tracking

Customer & Location Insights:

  • Consumer Behaviour
  • Customer Experience
  • Customer Journey Mapping
  • Location Intelligence
  • Public Life Assessment

Retail Strategy

Performance Solutions:

  • Growth & Profitability
  • Omnichannel Planning
  • Operational Efficiency
  • Process & Systemisation
  • Location Optimisation
  • Risk Mitigation

Customer Experience:

  • Experience Culture 
  • Customer Goodwill

Gain a Competitive Edge:

  • Market Positioning
  • Innovation & Diversification
  • Differentiation Strategies
  • Technology Integration 

Enablement

Building Success:

  • Cultural Shift
  • Change Management
  • Embedding Improvement 

Driving Transformation:

  • Change Management
  • Project Management & Delivery
  • Sustainability Solutions

Our work