First Retail Group is a leading retail strategy consultancy, with a proven track record of delivering transformative results. From high-street flagships to airport precincts, museum stores to university campus stores, our deep sector expertise enables us to tailor strategy and operational excellence to the unique demands of every retail environment. Whether you are launching a new retail concept, optimising an existing operation, or seeking a comprehensive strategic review, our multidisciplinary team brings the clarity and confidence that comes from decades of on-the-ground experience across diverse markets.
Retail Strategy
Retail consulting — from concept development, e-commerce, customer experience, and range planning to commercial performance reviews and store network optimisation.
Training Solutions
Build internal skills and confidence to elevate service and drive performance. We help teams meet evolving customer expectations, build connection, drive sales and maximise productivity.
Resilience Solutions
FRG's expertise in managing anti-social activity and crime and helping communities recover from impacts like natural disasters or construction provides unique solutions.
Destination & Place Solutions
Tailored strategies designed to help towns, cities, and precincts thrive through solutions for revitalisation, construction impact management, community resilience, urban regeneration, retail development, and placemaking.
Stakeholder Engagement
Our independence, objectivity, and commercial experience enable us to build strong connections and engagement alignment with stakeholders – driving participation and meaningful contribution to projects that impact communities.
Property Solutions
We bridge the gap between design vision and market reality. By working directly with designers, planners, sales leads, and leasing teams, we help property owners create consumer-orientated environments people actually want to buy, rent, and experience.
Services